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Introducing ‘Shout’…The crisis text line powered by volunteers

Shout is the UK’s first free 24/7 crisis text line available for anyone, anytime, anywhere. The service is anonymous and off bill. It is powered by a nationwide team of Crisis Volunteers, supported by expert Clinical Supervisors. This is a place to go if you are experiencing a personal crisis, are unable to cope and need immediate help.

The new helpful service can be used by texting SHOUT to 85258 from anywhere in the UK, 24/7. After three automated responses, you’ll connect with a trained Crisis Volunteer who receives the text on their computer – this will usually be in around five minutes but will take longer during busy times. The team are all understanding of personal crisis and will help in any way they can.

You can text about whatever is upsetting you, this might include issues like addiction, anxiety, assault, bullying, depression, eating disorders, relationship challenges, self-harm and suicide. So, if you are having struggles in your personal life, Shout can be of help and is available around the clock. Do not be afraid to tell team members how you are really feeling, and explain everything in detail so they can provide the best help possible tailored to your personal situation.

The Crisis Volunteer listens without judgement, invites you to share more, and helps you move from a hot moment to a calm one. You’ll text back and forth, sharing only what you feel comfortable with.

The goal of the conversation is to help you reach a calm and safe place, ideally with a plan of how to support yourself going forward. As well as listening, resources to help you get more expert support or tools to help you manage might be shared. The conversation will only end when the Crisis Volunteer is comfortable that you are in a calm and safe place.

If you feel you need a helping hand, be sure to ‘give us a shout.’ The team can be contacted on info@giveusashout.org, or alternately on Instagram @GiveUsAShoutInsta / Twitter @GiveUsAShout. Text SHOUT to 85258 if you are in crisis, or if you are at imminent risk dial 999. To find out more info about Shout or to volunteer visit Giveusashout.org

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